Hotline / User Support

General information

For product inofrmation and brochures please see our Download page
In case of questions concerning  our software products or engineering tasks please contact us by phone, fax or email

Questions concerning the use of the programs may be answered in several ways:

-- by the program manuals

 - by the program FAQ list (Frequently Asked Questions)

- contact the User support Hotline by phone, fax or email (users with maintenenace contract only)

Current Program Releases

The support pages of SINETZ inform about the current program version.
Please contact us for updates, or, for registered users (requires program license with additional maintenance contract) if  you didi not receive the last update/service release

Printed manuals and Online manuals

All functions of the software are described in the printed user manual . After installation the program documents can be found  in the User Manual Directory Manual of each program in *.pdf Adobe Reader file format. Pdf-manuals may be accessed directly in the SINETZ menu Help Manuals. The installation of Adobe Reader is required to open the documents. Install Acrobat Reader from the program CD or get the newest version from the internet (www.adobe.com). The use of this program is free.

User Support / Program Hotline Numbers

Software Support Telephone lines
Program users under a valid maintenance contract contract are invited to use the  Software Support Telefone lines

++49 (0) 2303 332 33 44 Support in English
++49 (0) 2303 332 33 33 Support in German

Advice on installation and application of the program (hotline-service) on workdays (Mondays to Fridays) from 9.00 - 16.00 (CET). ROHR2win additionally provides an email function, transmitting program data directly.

Program Support Holiday Closings for 2010/2011

January 1, 2010
April 2 to 4 2010
Mai 1, 2010
May 13 2010
May 24, 2010
June 3, 2010
Okt 3, 2010
Dez 24 - 26 and 31, 2010
January 1, 2011