|
Number
|
Question
|
Answer
|
Downloads
and references
|
3.1
|
SINETZ cannot detect the copy protection module (hardlock, dongle)
|
The program SINETZ
does not run without the copy protection module (hardlock). In case of errors
in connection with the copy protection module please check the installation
process by means of the installation manual or contact the program support
team.
|
|
3.2
|
The installation
with USB copy protection plug causes problems.
|
Do NOT plug in the USB module before you
are asked by the installation program!
|
|
3.3
|
Firewall settings
in a SINETZ network license installation.
|
see SINETZ
Installation manual
|
|
3.4
|
Which operating
system is the best for SINETZ, which OS is supported by SINETZ?
|
We recommend the
installation of SINETZ under Windows XP/VISTA / Windows 7 (see below)
|
|
3.5
|
I want to install SINETZ on a PC running Windows 95
/NT 4.0
|
Installation
under Windows 95 /NT 4.0 is not possible with SINETZ 3.4 or higher.
|
|
3.6
|
How to
remove SINETZ from the PC (De-Installation, Uninstall, Remove)?
|
Refer
to the chapter „Uninstall SINETZ“ in the current SINETZ
installation manual.
|
SINETZinstall manual
5
|
3.7
|
Is SINETZ running under Microsoft Windows VISTA (TM)?
|
SINETZ 3.4 or higher is running under Microsoft
VISTA (TM)
|
|
3.8
|
My SINETZ program
license expires (time-limited license, rent) How to continue the program use?
Is there a short-term possibility to get a new license key?
|
The program may be continued by renewing the license. Please contact
the SINETZ Sales Department
Normally the
program use can be continued after unlocking the program hardlock by a file.
This file can be sent by email.
See License
activation
|
Unlock Document or
SINETZinstall manual, 4.
SINETZWIN menu Help| License
|
3.9
|
I have got a
SINETZ program CD. How can I be sure to use the latest program release?
|
Check the current
state of your program by means of HELP| INFO in SINETZ
And compare to the
SINETZ program release
http://www.rohr2.com/html/program_version1.html
|
Program release
|
3.10
|
I received a
SINETZ update CD /program CD. I do not know if it is required to update by
CD, though SINETZ continuously is updated via online update.
|
Updating
the program:
The online updates, integrated in the program SINETZ are updating nothing
more than the installed program version (e.g. 3.4) An update from 3.3c to 34
via internet-update is not available.
For that reason it is required to use the current Program CD SINETZ (3.4) to
update to a higher program version.
|
|
3.11
|
How can I get
updates?
|
SINETZ is updated
via Internet connection.
The program and the additional modules is checked and modified continuously.
The current
updates are delivered by the built-in Internet update function, requiring:
using the manual update function or a not "switched-off" automatic
update, a valid maintenance contract and the ability to connect via Internet.
Check the current state of your program by means of HELP| INFO in SINETZ.
There is no downloadable SINETZ update file in the internet. The update
function exclusively runs over the update commands in SINETZ
If you are not able to get an update, please check the requirements above
and/or contact the SINETZ Program support.
|
|
3.12
|
SINETZ 3.4 requires
the activation of the program (license activation)
What does that mean?
|
The
program licenses needs to be activated during installation or at first
program start. The required key is stored in a database, to be accessed by
internet connection. If no Internet connection is available, please contact
the program support for a license key.
Manual
input of the activation code
Get the
activation code by phone or email from the SINETZ user support.
In this dialog the license information is transmitted, (in this case SINETZ_34__XXL_-0000001)
The input can be done manually or by copy & paste of the written code
line, sent by email
|
For details refer to the SINETZ 30.3b
installation manual (on CD or in the SINETZ program folder R2MANUAL
|
3.13
|
What is the
difference between Activation and Unlocking?
|
Activation
is required at installation or first start of the program license. The
activation code is stored in a database, accessible by the program via
internet. If there is no internet connection available the activation code
can be entered manually. Please contact the program support for activation
code in this case.
The
UNLOCK process is different from activation: unlocking concerns time
limitation of program licenses (rental licenses).
|
|
3.14
|
Can SINETZ be installed under Microsoft Windows 7
(TM)?
|
SINETZ 3.4
or higher is running under Microsoft 7 (TM)
In case of new installation under Windows 7, the hardlock driver has to be
installation before the program setup is started. The hardlock driver is not
included in the current program -CD SINETZ 3.4 The program support will send
it upon request.
Windows
7, 64-bit installation: please see below
|
|
3.15
|
Installation fails under Windows 7, 64-bit
|
The problem occurs under Windows 7 64 bit auf. In
this case there are some problems when checking and installing the driver.
Please
contact the ROHR2/SINETZ support for more details and a path to download the
necessary files.
1. Driver
installation
-----------------------
- Load
the hardlock driver for Windows 7:
http://www.rohr2.de/public/hldriver_w7.zip
Copy the
file haspdinst.exe from
*.zip into a directory on your harddisk.
Install
the driver by typing
haspdinst.exe
/install
in the
command line of this directory..
2.
Install SINETZ from the program CD
|
|
|
Number
|
Question
|
Answer
|
Downloads
and references
|
4.1
|
The symbols /icons (e.g. support conditions, text, etc.) / the tool
bars are disappeared.
|
Reset the toolbars
by the function View| Reset toolbar positions
Click the right mouse button into the range of the tool bars to open the
dialog window and select the visible toolbars.
|
SINETZ manual,
3.4, 2.8
|
4.2
|
How to edit a
changed company address company address?
I want to insert/edit my company logo.
|
Insert/Edit your
company address and logo in
Options > General Settings > Register Print.
The program support cannot insert a company logo into your program installation
To insert a
project related company logo: see Options| Project settings| Text field
|
SINETZ manual, 3.4,
chapt. , 4.7.1.2
and chapt. 4.7.2.3
|
4.3
|
The
menu function Help| Contents does not work
The menu function Help| Contents opens the SINETZ pdf-Index enabling an index
search through all pdf-documents, stored in the directory R2MANUAL.
|
There
may be a missing or wrong link to the Index file: the assignment of the file
extension *.pdx to the Adobe document index is not
correct.
Solution:
1.New installation of the Adobe Reader
or
2. Enter the PDF_Reader entry into the SNW_XXX.INI
file manually
open the SNW_XXX.INI file
(\.Documents and settings\User\User data\SINETZ\SNW_XXX.INI)
in a word processor/text editor
complete the line
PDF_READER=
by the path names of the installed pdf program (e.g. Adobe Reader) – refer to
examples
|
Examples
PDF Reader in SNW_XXX.INI
|
