Program maintenance and updates, User support

The program system ROHR2 and the additional programs come with a detailed application documentation. For any questions about ROHR2 you may contact the ROHR2 hotline to get direct supports from our hotline staff which is composed of ROHR2 developers and engineers using ROHR2 every day. You can send the project file you are currently working on, to discuss your questions with our development and engineering team with has over 30 years of pipe stress analysis experience.
This direct link the hotline guarantees an effective use ROHR2 and assures that you are not left alone with your problems.

The update of the software by regular updates is a further essential component of the maintenance agreement. The software is developed continuously in order to incorporate the ongoing changes in the stress calculation codes and norms but also to improve the user interface and extend the capabilities of ROHR2 according to the users needs. The material and component databases are regularly extended and adapted to include upcoming changes in specifications. The technical regulations for the calculation of pipes are subject to a permanent change. These changes are pursued and converted in the program system ROHR2 by the development department.

This makes use of the software possible for the user due to the current stand of technology which is demanded by the legislator in the current norms and laws.
The programming technical development as well as the customization to technical prerequisites such as operating systems are also component of the update service. Through this a long-term safeguarding of the investment submits to software and hardware.

The maintenance agreement does the remedying of faults and other defects which appear during the use of the programs described above until after the guarantee time period in the end, too.

08/28/08